Frequently Asked Questions (FAQ) PLEASE READ

1. How long will it take to receive my order?  At Remember Me by AVictorious Creation, every order is handmade and made to order with love and care. Because we create each keepsake uniquely for you, please allow up to 2 days for processing from the time your order is placed. This ensures that every detail is thoughtfully crafted to honor your loved one’s memory. We appreciate your patience and are committed to delivering a meaningful, high-quality tribute that you and your family will cherish.
2. Can I choose my own design? Our website currently offers a selection of pre-designed templates. While you can personalize these designs with names, dates, and photos, we do not offer custom designs beyond the options listed.
3. What type of photos should I submit? For the best results, please submit vivid, high-resolution photos that are clear and bright. This ensures your keepsake is crafted to showcase your loved one’s image beautifully. 

Please note, at this time we only offer the designs available on our website. If you have a specific design or vision in mind, we encourage you to select from the available templates that best reflect your wishes.

4. How do I submit my photos? You can upload your photos when you add the item to your cart. Simply select the product you want, and you will have the option to upload your photo before checkout.
5. Can I add personalized text (names, dates, etc.) to my keepsake? Yes! You can personalize your keepsake with your loved one’s name and dates (e.g., birth and passing dates). Simply add the details during the checkout process.
6. Do you accept returns or exchanges? Since each keepsake is made to order, we are unable to accept returns or exchanges unless there is an error on our part. Please double-check all personalization details before placing your order. If you have any concerns about your order, please reach out to us, and we’ll do our best to assist.
7. What materials are your keepsakes made from? We use high-quality materials to ensure every keepsake is durable and long-lasting. Specific material details are listed on each product page.
8.  Can I request a rush order? At this time, we do not offer rush orders. All orders are processed within 2 days to ensure quality craftsmanship, and shipping times will vary based on your selected shipping method.
9. How do I contact you if I have a question?

You can reach us by emailing us directly at   [avictoriouscreation@gmail.com].

We will respond to your inquiry as quickly as possible. If you have any other questions, feel free to reach out! We’re here to help.